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A major problem for business owners and employers today is getting the best employees and then keeping them. Sounds easy, but any employer will tell you that these activities take up the most time and have the biggest impact on business results. So how do you go about retaining the good people once you*ve found them?

Understanding what your employees want from a workplace sounds like a logical place to start. After all, if you know what your employees are after, you simply need to provide it and all will be well. This is a great theory, but research shows that employers are not that successful at identifying what their employees actually want. In fact there is a significant disconnect between the things that employees say are important to them, and how highly employers rank those same things.

This survey first came out in 1946 in Foreman Facts, from the Labor Relations Institute of NY and was produced again by Lawrence Lindahl in Personnel magazine, in 1949. This study has since been replicated with similar results by Ken Kovach (1980); Valerie Wilson, Achievers International (1988); Bob Nelson, Blanchard Training & Development (1991); and Sheryl & Don Grimme, GHR Training Solutions (1997-2001).

When asked to rank a list of ten criteria, the employees and managers/owners ranked them very differently:

    What Employees Want              What Managers Think                                      Their Employees Want    1   Full appreciation for            work done Good wages2   Feeling *part* of things         Job Security3   Sympathetic help on              Promotion/growth opportunities    personal issues        4   Job Security                     Good working conditions5   Good wages                       Interesting work6   Interesting work                 Personal loyalty to workers7   Promotion/growth opportunities   Tactful discipline8   Personal loyalty to workers      Full appreciation for work done9   Good working conditions          Sympathetic help with personal issues10  Tactful discipline               Feeling *part* of things

What does this mean if you are an employer or a manager in business today?

Frequent pats on the back will go a long way towards making your employees more satisfied at work. Happily, it's not always about the money.

WHAT EMPLOYEES SAY THEY WANT (in order)
1. Full appreciation for work done
2. Feeling *part* of things
3. Sympathetic help on personal issues
4. Job security
5. Good wages
6. Interesting work
7. Promotion/growth opportunities
8. Personal loyalty to workers
9. Good working conditions
10. Tactful discipline

WHAT MANAGERS THINK EMPLOYEES WANT (in order)
1. Good wages
2. Job security
3. Promotion/growth opportunities
4. Good working conditions
5. Interesting work
6. Personal loyalty to workers
7. Tactful discipline
8. Full appreciation for work done
9. Sympathetic help on personal issues
10. Feeling *part* of things